Saturday, August 29, 2009

One Hell Of A Week

As I mentioned on my previous blogpost, I'd be starting my first day as a Team Leader / Operations Supervisor for Nokia Careline - Australia / New Zealand this Monday, and I did.

On my first day, I met with the country manager for Nokia - SEAP and the Site Director for Nokia Careline. I was really very nervous coz I dont wanna leave a negative impression on them. I tried my very best to please them and eventually we had a casual and smooth talk. I went home at 10pm.

Second day. I reported for work 9am and met up with my Operations Manager / Call Center Manager. We attended a workshop with the client and had our lunch around 1pm. Then I was tasked to conduct the final interview (Operations Interview) for all applicants. Ofcourse nawindang ang lola niyo kasi it was my first time to do that. And there are applicants that I really need to fail because wala talaga silang kahit anung puhunan; no customer service skills, no technical skills, and not even average communication skills. Others would beg that they have two kids and they really need to work hard and earn money. WOW!! Anu ito? DSWD?? Teh lumapit ka kay Mar Roxas, ramdam ka niya. haha. After a tiring day, I went home 10:47pm.

Third day, I am in solo flight. TL Addie opted to finish his clearance with Teletech today so I came in to work 12:34pm. I ran through all of the applicants and did their final interview. Syempre I got used to turning down incompetent applicants already. Same monotonous job as my second day. I went home 9:26pm.

Fourth day, I reported to work at 8:58am. Sabi ni boss: "natutulog ka pa ba? ang aga mo ah." I told myself, "I need money eh, buti may OT Pay ang Support positions." Yes!! You heard it right, WE ARE BEING PAID OT!! Yahoo!! We had our workshop until 2pm then TL Addie and I helped out with the recruitment. This would be the final day for Batch 1 recruitment. We finished everything and went home 11:00pm

Stress noh? My fifth day, coming up next.


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